How to Buy
1º - Opening of the client file:
Opening the customer form is considered to be valid after activation
The customer form must be duly completed, that is, the fields must be complete, with the appropriate spacing between the figures, such as: full name, full address, city, postal code, telephone, e-mail, website or face book if any.
All fields that have the symbol (*) must be correctly filled in as they are mandatory fields. After the analysis of the form duly completed with all the data requested by MOOVE CYCLE, the approval is sent to the customer with the access data by email.
2º - Orders:
- MOOVE CYCLE reserves the right to change prices, include or exclude products without prior notice.
3º - Confirmation:
Upon receipt of the order, it will be confirmed by our Sales Department to the customer (may be by email or by phone).
- This site is an Online catalog, with virtual products that may not be in stock, therefore being always subject to availability.
- Confirmation includes: quantities in stock and their availability, prices, discounts, delivery times.
4º - Form of payment:
- Payment by Bank transfer, after confirmation of availability sent by our commercial department (NIB)
- Payments upon delivery, must be noted in the form of payment when completing the order
5º - Send
Orders will be sent by the carrier CTT and or FEDEX.
Postage will be borne by customers whose values will be less than 450 Euros.
Shipping will be free for orders over 450 €
Order to the islands and abroad with postage subject to consultation.
6º - Exchange policy
Under the terms of paragraph f) of no. 1 of article 4 of Decree Law no. 143/2001, of 26/04, the customer has a maximum period of 14 (fourteen) days to terminate the contract without payment of compensation and without needing to indicate the reason.
For the company to accept the return of the item (s), the customer must follow this procedure:
- Contact MOOVE CYCLE Lda. By Registered Letter, e-mail (firstname.lastname@example.org), through the respective customer account, or by telephone to request a collection of the product to be returned to MOOVE CYCLE.
- Put the product back in its original intact packaging.
- Place the original packaging in a protective packaging.
- Deliver the order to the carrier. Upon receipt of the returned part, the customer will be refunded through the original payment method.Importante:
For the return to be accepted, it is essential that:
- The part itself is in perfect condition (unused and without signs of being assembled)
- Return it to us in its original packaging (intact, unmarked and without tape)
- The order is placed in a shipping box along with a copy of the “Purchase invoice” (make sure the heavy or fragile parts are properly packed so that they do not move)
7º - Product Features
The products distributed by MOOVE CYCLE respect the manufacturer's characteristics, any product that presents characteristics different from the manufacturer will be an error of introduction, in this case the original brand information prevails, MOOVE CYCLE not assuming any responsibility for errors of this origin.
8º - Product photos
The photographs presented on the website are merely illustrative. We recommend that you consult the product details for information about the respective characteristics, in the case of photos exchanged, the customer has the right to cancel the order.
9º - Prices and availability
The moovecycle.com (B2B) product catalog has B2B values and PVP prices are the minimum suggested. All promotional campaigns have limited stock. In case of product unavailability and / or out of stock, you will be informed of the partial or total cancellation of your order with the right to a refund of the respective amount paid, in case you have opted for bank transfer.
10º - Content information
We make every effort to ensure that the information presented is free of typographical errors and whenever these occur, we will proceed with the respective correction as soon as possible. In the event that the information presented does not correspond to the characteristics of the product, the Customer has the right to terminate the purchase and sale contract under the applicable legal terms.
The photographs presented on the website are merely illustrative. We recommend that you consult the detailed product for information about its characteristics.
Product prices and specifications are subject to change without notice.
Despite the efforts of MOOVE CYCLE Lda, some products may have an incorrect price, so we check prices whenever we process orders. If the price of the product is lower than the advertised price, we will refund the difference. If the price is higher, we will inform the customer by email and await his decision to accept the new proposal or cancel the order.
11º - General notices
Under no circumstances will we be responsible for:
a) Economic losses of any kind
b) Indirect, special or consequential losses; or
c) Damage or loss of data related to this website